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GOV.BR account: how to upgrade to silver and gold levels to be able to withdraw your “forgotten” money

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Access to federal government services has several levels of access, and each of them offers different possibilities. See all the information below.

GOV.BR is the Brazilian federal government portal that started operating on July 31, 2019.

The main idea of this portal was to give citizens the possibility to create one account and through a single password able to access various government digital services.

By registering your gov.br account, the government will be able to identify you when requesting a digital public service.

Each public service requires a different level of security, ranging from basic data (low security) to facial and document validations (high security).

For example, the Central Bank will require citizens to have silver or gold levels to be able to request the recovery of money forgotten in their bank accounts.

With that in mind, we prepared this tutorial to help you level up and avoid any problems with your request.

What are the GOV.BR account levels?

The GOV.BR account has three access levels: bronze, silver and gold.

The three levels of the GOV.BR account reflect the way it is created or validated and differentiate some characteristics of the account in terms of aspects:

  • degree of security in the process of validating user data when creating the gov.br account, that is, which data is being validated and in which databases;
  • the types of digital public services that can be accessed; It is
  • digital transactions that can be carried out with the GOV.BR account.

Therefore, the greater the security of validating user data, in Electoral Court databases or via digital certificate, for example, the higher the account level.

BRONZE level

The basic registration level is the bronze level, and this is done through registration in the following ways:

  • IRS: registration via online form to validate your data at the Federal Revenue Service;
  • INSS: registration via online form to validate your data at INSS or registration via face-to-face service at INSS Agencies;
  • DENATRAN: validation of your data via face-to-face service at Denatran stations.

SILVER level

The intermediate level of security is the silver level, which to be accessed needs to be validated in these ways:

  • DENATRAN: facial validation using the gov.br application to check your photo on the Driving License (CNH) databases;
  • Banks: validation of your data via internet banking from an accredited bank;
  • SIGEPE: validation of your data with SIGEPE username and password, if you are a federal public servant.

GOLD Level

The advanced level of security is the gold level, which can only be accessed through these means:

  • electoral justice: facial validation using the gov.br application to check your photo at the Electoral Court databases;
  • Digital certificate: validation of your data with a Digital Certificate compatible with ICP-Brasil.
Comparison between bronze, silver and gold accounts

How to level up your GOV.BR account

To increase the level of your GOV.BR account you can use either the “gov.br” application or the GOV.BR portal.

Through the application, you must do the following:

  • Download the “gov.br” app on your cell phone;
  • Enter your CPF and password created when registering;
  • Check your level at the top of the screen and click “Increase Level”;
  • Follow the application guidelines and present the requested documents (if necessary).

According to the website, the procedure is this:

  • Access the website https://www.gov.br/pt-br;
  • Enter your CPF and password created when registering;
  • In the top left menu, click on “Privacy”;
  • Then in the Trust Seals field, click on “Manage Trust Seal List”;
  • Choose the validation you prefer, both to move up to the silver or gold level;
  • Follow the website's guidelines and present the requested documents (if necessary).

Okay, now your GOV.BR account will have leveled up and you will be able to access more federal government services.

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